BNG Tracking Support

Welcome to our GPS Tracking Platform Support page! Here, you’ll find comprehensive resources to help you navigate our platform and troubleshoot any issues you encounter.

Frequently Asked Questions (FAQs)

1. How do I register and set up my devices on the platform?

Actually, this is our job! We are happy to assist you creating your account and automatically assign your devices which was installed.

2. I’m unable to view my device’s location. What should I do?

Ensure that your device is powered on and connected to a network. Check for any error messages on the platform. If issues persist, contact our support team for immediate assistance.

3. Can I customize geofencing and alerts for my devices?

Yes, our platform allows you to create custom geofences and set up specific alerts for different zones. Refer to our user guide for detailed instructions on configuring geofencing and alerts.

Troubleshooting Tips

1. Device Offline

If your device shows as offline, check its power source and network connection. If the issue continues, contact our support team for further guidance.

2. Inaccurate Location

If you notice inaccuracies in the device’s location, ensure it has a clear view of the sky to receive GPS signals. If the problem persists, reach out to our support for assistance.

Contact Support

For personalized assistance or if you have any unresolved issues, please get in touch with our support team:

• Email: office@bngsmartsolutions.ro
• Phone: +40 745 312 399 (Available Monday to Friday, 9 AM – 6 PM EST)

Our dedicated team is committed to resolving your concerns and ensuring a smooth experience with our GPS tracking platform. Thank you for choosing our GPS Tracking Platform solution. We’re here to support you every step of the way.